Frequently Asked Questions
We love it when we get asked questions about out our cakes but, in case you need a quicker answer to one of our more common questions, we’ve compiled a list of things that we get asked all the time.
How do I take care of my cake?
You’ve gone to the trouble of ordering a cake and you want to make sure that you get the best out of it. Here's a handy list of hints and suggestions on my Cake Care Advice page to keep your cake in tip top condition!
How do I place an order?
If you would like a quotation, or to place an order, please use my Contact Me page to send me a message. Alternatively, you can email me directly at info@savemeaslice.co.uk
I would love to hear from you but I am only a small business so please bear with me whilst I work through enquiries. Rest assured that I will get back to you as soon as I can!
How much notice do you need for an order?
I only have a limited number of slots available for orders so, to avoid disappointment, you should book in as early as possible. The more notice you can give me, the more likely I am to have slots available. However, I may be able to fit in short notice orders.
If you have an occasion that requires a cake but are a little tight on time, contact me by email (info@savemeaslice.co.uk) or via Contact Me lettting me know what you would like and when you would like it for and I will always do my best to accommodate you.
Do you require a deposit?
I reserve the right to request a deposit when you place an order. This is generally 20% of your total order but may be more if your order requires me to source special materials for decoration.
For more details please refer to our Terms and Conditions.
Do you deliver?
Hand delivery of celebration cakes can be arranged by prior agreement. Please note that delivery may not always be possible due to availability.
Where delivery is agreed, a standard delivery fee of £10.00 will be payable in addition to the fee for your items. In order to be eligible for this standard delivery, you must be located within a 5 mile radius of Hinckley, Leicestershire and you must be available to receive your order at the time arranged with you.
Delivery outside of this radius may be possible on occasion but will incur a greater delivery charge.
Biscuits are suitable for posting and are subject to postage and packing costs.
Can I collect my own cake?
Yes!
I will let you know when your order is ready to collect and arrange a convenient time with you so that you can pick it up. There is no extra charge for collections.
If you are planning to collect your order yourself, you may want to think about how you are going to get it home, especially if it is a delicate celebration cake. I have found that it is best to have a level space available in your car where you can place your cake whilst minimising movement on the drive home. Or, even better, bring someone along with you to hold the cake on their lap for your journey home.
How do I cancel my order?
Most cakes require a lot of time to make, therefore, we ask that you give me at least 72 hours notice prior to collection or delivery if you need to cancel your order or make any amendments. The more notice that you are able to give, the better.
I understand that sometimes, circumstances beyond your control may mean that you are not able to do this, and I will always make every effort to be as accommodating as possible. However, please be aware that some fees may still remain payable upon cancellation where ingredients or decorations have already been purchased.
For more information, please refer to our Terms and Conditions.
What design can I have for my cake?
The only limit is your imagination!
I do all sorts of different sizes, colours and toppings. You can even have more than one tier if you are planning an event where there might be lots of hungry cake lovers!
I have plenty of designs for you to check out in my Gallery but that doesn’t mean that you have to pick one of them. You can use them for inspiration or you can have something completely different!
Simply get in touch with via my Contact Me page or email me at info@savemeaslice.co.uk and I will be happy to discuss your ideas and provide a quotation.
Do you do gluten free / vegan / refined sugar free / allergen suitable cakes?
If you have concerns regarding any allergens I am more than happy to help. Information regarding allergens will be included on the packaging of your order, but feel free to Contact Me for any more specific queries.
If you require a cake free from certain allergens, please make this clear at the time of placing your order.
If you, or your guests have other dietary requirements, I will always do my best to work with you and cater for them. If you require something specific please Contact Me via the website or email me at info@savemeaslice.co.uk and I would be happy to discuss your precise needs and provide a quotation.
Can I have the recipe?
Sorry! I'm afraid those are top secret for now! If you have concerns regarding allergens or dietary requirements, I can provide a full list of ingredients and advice. As for the actual recipe...all I can tell you is that a lot of love and care goes into each thing I bake!